Return Time Range
If you need to return an item purchased on our website, you can return it to the address our customer service provides to you, within 30 days from the delivery confirmation date of your order.
Return Cost
Customer return is free of charge under these circumstances:
- Item is damaged or faulty due to our fault.
- The delivery time is longer than we promise.
The item should be in perfect condition, unworn, unwashed, unaltered by the customer.
If you want to return an item under other circumstances, you will need to pay delivery fees for both shipments to and from you.
Return address
If you would like to return an item, please contact our customer service at
[email protected] and asking for warehouse address for you to return the item.
Exchange
If you would like to exchange a purchased item, you need to send a request to our customer service at
[email protected] within 30 days from the delivery confirmation date of your order and need to send the original item back with 7 days after the exchange request is granted.
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